For those whose service stopped PLEASE TRY THIS FIRST

1ST OPTION:
CLEAR APP DATA AND CACHE
1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the Sapphire App
4. Select Clear Cache, and then Clear Data.

2ND OPTION:
Download the new premium app directly from your streaming device.
https://tinyurl.com/sapphirexc
Use the "Downloader App" on your firestick and enter the link above.

3RD OPTION
Log into the client portal below and see if you have an invoice due. Once paid try option 1 and 2 above

Sincerely the Sapphire Team.
Contact Us.