As many of you are aware our website has been down for over a week due to a cyber-attack that infiltrated our network. We wanted to let everyone know that we took the necessary steps to keep their personal information safe.
This attack that occurred has been part of large continuous attacks against similar companies like ours over the last two years. We have been working diligently around the clock to try and restore the service.
For those whose service is still working, consider your selves lucky as your service was running from some small backup servers which were not infiltrated.
For those whose service stopped PLEASE TRY THIS FIRST to see if your service is still working as your account may have been on the back up server 2 and 3. (we had to reset those servers causing some of the apps to go down temporarily)
CLEAR APP DATA AND CACHE
1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the Sapphire App
4. Select Clear Cache, and then Clear Data.
Download the new premium app directly from your streaming device.
Use the "Downloader App" on your firestick and enter the link above.
Log into the client portal below and see if you have an invoice due. Once paid try option 1 and 2 above
For the majority of you that still DO NOT have service after trying the above please login and create a ticket to ask for a refund if you absolutely need it, or let us know you want to be contacted if we can bring the service back up again in the future. We understand that most of you without service will move on to another provider and we want to say thank you for being such a loyal customer.
When our service was started, we were looking to provide a very low-cost solution for customers who could not afford or chose not to pay exorbitant fees the monopoly companies charge. Our company operated on a very small profit (and some months no profit at all) to continue to provide a very low-cost solution for its clients. This last attack devastated our network on our spirits and we are not sure if we can continue operations. As stated above, if you are part of the few that still have service, you will be getting an email from us letting you know if we will continue service for you and if so, how things will be changing for your account in the future.
Thanks again for the love and support everyone has poured out during this difficult time.
Sincerely the Sapphire Team.