We had an a slight issue with the new payment processor for all American Express customers.
For some reason the payment descriptor was saying "IDEAL" instead of "Universal "
This is now fixed and in future will appear on your statements properly.
If you see the IDEAL on your statement that is us
As you are well aware of this deadly outbreak across the globe we ask you be patient with staff who may not answer tickets as fast as they normally do, rest assured they will work as fast as they can to help you. Please all stay safe in these unprecedented times.